Interview with Rose Dempsey Avon

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Tell us about you, your passions, your goals.

I’m a 62 year grandmother and great-grandmother, becoming disabled meant that working for an employer was no longer an option for me, I needed to be able to work on my own schedule, around my health issues, and my goals was to provide a decent part time income for myself, in doing so.

My passions are many, some I can no longer partake in but I enjoy seeing others do so. I used to love to dance. I love most kinds of music, enjoy reading legal/medical/detective thrillers, have been working on my family history for 23 years now, and love historical/geographical documentaries and “reality” shows.

 Tell me how you got involved in your business?
I “lost” 2 AVON representatives, the first when he left our workplace and lived almost 30 miles away, and the second, when her father was ill and she was working full-time but became his caregiver, so gave up selling. I saw an ad to save 40% on personal sales and realised that would make a lot of sense. I met up with the lady who is my team leader, and has long become my friend and mentor, at her home. She mentioned the business opportunity, and that the car I had seen n her garage was te second she had paid for with her AVON money … and I thought “I can do that!”

 What does a typical day look like as in the like of someone who runs their own business?
Mine is probably different to many other people’s as I spend much of my day in my bed, but I spend time, texting and talking on the phone – either to customers, team members or people who have expressed an interest, I post on social media, I also write posts on my 3 blogs.
 What attributes does someone need to have in order to be really successful in this position?
I think the greatest attributes needed are perseverance (it is NOT “get rich quick”), consistency, and offering “value” to potential and established customers. The old adage “the customer is always right” may not be completely true, all the time, but when you acknowledge it, as if it were, your respect for the customer shows through and they, in turn, respect you ass a business person with integrity.
What are the biggest challenges that someone in this position would face?
Learning that “no” is not a personal thing (when said in response to offering the business opportunity) and that the law of statistics says that after so many “nos” you will get a “yes”.
  What did you do before you started your business?
My working-for-an-employer life culminated in a call center in the quality control department. Prior to that I had been involved in both geriatric care as a CNA, and preschool/daycare for over 30 years. Early childhood education was a passion of mine, and I believed learning should be fun … and strove to make it so.
   Please tell us about your business, the products you offer?
AVON is still known, around the world, for its cosmetics and fragrances but in recent years has expanded its ranges by venturing into jewelry, fashions, housewares, accessories.
 What is your favorite part about working from home?
In all honesty, the ability to “not work” on days when my health is really poor. If I worked for an employer, my issues would have got me fired. I can be guilt-free when I am having a “bad” day.
 What can you tell me about your new products or plans for growth?

Last year, New AVON LLC came into being, marking a major change in the company as it was taken over by new investors. Since then, there have been some remarkable changes, in many areas. Enrolment and kits, being one, representative compensation and incentives being another, and even more online and in-person training and support, added to which some great mentoring resources for leaders.

The new company has also revamped certain skin care lines, created new fragrances, and is consistently evaluating products and product lines to stay abreast of demands.

mark. is being promoted more, for bold and current looks and fashions, whilst our Living magalog is full of seasonal decor, accessories and fun for the whole family. For instance, the Summer edition focuses on outdoor fun and accessories, with barbecue ideas, Father’s Day gifts, outdoor games etc whereas the Winter one is more indoor, focusing on holiday decor, gifts and household furnishings.
What do you feel is your greatest sales accomplishment and when/why did it happen?
I think my greatest sales accomplishment has been since losing so much of my mobility due to ill health, and working to build my business online more. It came about because I could no longer work my business in the traditional way. I lost customers who wanted the old-fashioned AVON experience of the representative coming to visit, as I could barely walk and stairs were completely out of the question. I passed those customers onto team members who could fulfil those customer’s expectations. I was also unable to go out and set up tables/booths at fairs and events … thus losing a valuable networking resource. Cultivating online relationships helped me to redirect my networking, in a manner that I could work, from my bed.
 How do you balance client expectations versus real expectations? How do you handle it when they are too high?
I talk with my customers all the time, and am prompt in refunding when they are dissatisfied with any purchase I welcome their feedback, and discuss any shortcomings or issues they may experience.
With team members, I am honest in that building your own business is a LOT of work, and that you really are only limited by your input, that you build consistently and solidly, one customer or team member at a time.  Too many join a home based business, looking at the stories of the top sellers, and think that simply by signing up, they will have that income within a few weeks. I explain that is is not that easy, it is definitely not “get rich quick” and I offer ideas as to how to begin and to grow their business, solidly
  Pretend I’m a prospect and give me an example of a pitch of a product or service you are selling.
One of my favourite products that I sell is the Skin so Soft Bath Oil, and I’d tell you how just a capful in the bath can help keep your skin soft and moisturized, but that (if you don’t bathe, but shower instead) it can also be used as an after shower rub for the same effect. I’d explain that customers have given us over 100 ways that they use the oil, including (one I do myself) as an anti-flea rinse after shampooing their dogs. I’d also tell you that you have a 90 day money back guarantee if you are not completely satisfied with your purchase so, for any reason, if you are not happy with it, just return it for a full refund. No wasted money on a product you end up not using.
  How do you keep up to date on your target market?
In a sense, everyone is my target market, so just by consistently staying abreast of what’s constant and what has changed. People will always need skin care, shampoos and make up, but fashions vary, some people will want to be totally up to date with the latest look others prefer something that will stay in style in a more classic way, longer. One has to show off all in various areas, to attract new customers, and know those you already have so that when things come out that you know they will like, that you can point them out.
 Tell Us about your company, how it started, products you offer.
AVON began in 1886 as the idea of David McConnell, and originally was the California Perfume Company. His goal was to empower women, at a time when a woman’s “place” was quite solidly “in the home” caring for her husband, doing housework without “all mod cons” and raising her children. It provided women with the chance to earn their own money.
The very first representative was Mrs P. F. Albee who is still honoured by the company to this day.
Although originally selling perfumery, AVON is now known worldwide for cosmetics, skin care, hair care, clothing and accessories, jewelry and home decor items.
  What is the best seller of your products?
For me, the Skin So Soft Bath Oil is a customer favourite, with young and old. Despite AVON’s Bug Guard range which is specifically geared towards skin protection from biting bugs during Spring/Summer months we still have many people who prefer the original oil for that purpose.
Many use it, not only in the bathtub, but as an after bath emollient also.
   How do you feel your product or services can benefit others?
Some help them look/feel better about themselves (skin care, for instance), some are more “outside” like fashion and jewelry, but most are products that people use on a daily basis. I offer choices comparable to a department store, but from the comfort of their own home and with a personal service.
  What are some of your favorite questions to ask a potential client or customer?
I try to find out what their expectations are, what help/services they need from me along with general questions about their family, job, pets etc. 
 What roll does Social media play in your selling process?

It plays a large part nowadays. Pinterest, Twitter, Google and Facebook are a must for any business. Many of my team members and customers message me through Facebook, rather than text or call, if they see I am online. On Facebook, I have a group for my customers, one for my team, and another for my Leadership people,and a page. I also have 2 blogs devoted to my business, and one about me, and who I am.

Different mentors have influenced me, and one states that people want to know who YOU are, hence the one about me, personally. So that they can see I am real.

 How do you handle irate clients/customers?

With patience. I try to resolve issues with as least stress as possible. AVON’s 90-day money back guarantee helps with that as the customer instantly knows they have not wasted money on something they cannot use or are dissatisfied with.

With some issues that I am unable to resolve, I will contact the company an explain the problem, and then give the contact number to the customer s that they can deal directly with someone who can resolve it.

 Whats worse not reaching a goal every month or not having happy customers?
No having happy customers, they are the backbone of any service industry. an unhappy customer can not only mean the loss of their business, but word of mouth can mean that others will also not wish to buy from you. Likewise, a happy customer, can mean many referrals and help build your business.
 If you were a potential client/customer what would you want to hear about your business, products or services.
  Do you have a website? if so please post it 
  Do you have photos of products so others can view what you offer?
Yes. We have photos of all the products that we sell.
  Please tell us anything you feel is important for others to know about your business or services. Feel free to share any information that might would help others decide to join you or purchase from you.
My business premise is to save people money, whether as a customer or by having them as a team member and showing them how to use their earnings and discount to benefit their own purchasing.
  How can someone contact you if they are interested in a service or product you offer?
My email address, or I can be texted or telephoned, at 864-325-7041
   If I were to decide to become an affiliate or join your business, what are the cost?  will I receive a kit? Will I have a website?
We have a choice of 3 levels, $25, $50 and $100, each with a kit, giving the new representative the control over how much they invest in their business at the beginning.
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   Why do you feel your business would be a good fit for others who are looking to own their own business or work from home?
Because it fits around your commitments/fallabilities and has a wide customer demographic. We have our historical core of cosmetics, skin care and make up; we have fashions; accessories such as shoes,scarves and purses, as well as home decor and household helpers jewelry (both costume and sterling silver)so there is something that will appeal to most people.
  Is there anything else you would like to add about your business, services or products?

20 years ago, I would never have expected that I’d become an AVON lady, much less that  would love it the way I do. I’d been a customer for decades but the idea of selling was far from my mind. Now, I wish I had started earlier! I’ve been with them 0 years, and the extra money has helped my family in so many ways, but also, I have made friends with so many people that I might otherwise not have met