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TUPPERWARE with Catherine Fazzio Richards

TUPPERWARE with Catherine Fazzio Richards

  1. Tell me how you got involved in your business?

I was at a vendor event selling another product.  The seal on the container that I had used to bring my lunch was cracked.  It was Tupperware and I began talking to the vendor that was representing Tupperware at the same event.  I was impressed when I learned that the product had a lifetime warranty.  Between liking the products, wanting to replace some older, non-Tupperware items in my own kitchen, declining sales in my current business and lots of thought and discussion, I finally decided that Tupperware was the right business for me.

  1. What does a typical day look like in the life of someone who runs their own business?

Part of the day is similar to being an office manager.  It includes email, phone calls, planning, scheduling and paperwork.  I try to spend some time each day networking and posting about my business online.  I also make it a point to spend about 30 minutes each day learning more things about my business or how to market my business.  My day often includes meetings with other consultants, customers, holding parties or doing a vendor event.

  1. What attributes does someone need to have in order to be really successful in this position?

A person needs to be determined and self-disciplined.  They must be willing to spend the time needed to follow up with the customers.

  1. What are the biggest challenges that someone in this position would face? 

There are a lot of less expensive products available.  Some people mistakenly believe that the cheaper versions will do just as good of a job.  Trying to convince a customer that my product is worth the added expense can be difficult. Another major challenge is staying motivated and not getting discouraged when people say no.

  1. What did you do before you started your business?

I worked my own handmade craft business.  I enjoyed being creative and meeting new people at vendor events.  Unfortunately, the mass produced items were less expensive and I could not make enough money to cover the time that I put into making the custom item.   I still make lots of items but I no longer count on it as a source of income.

  1. Please tell us about your business, the products you offer?

Tupperware products have evolved through the years to meet the changing demands of society.  Some of these evolutions include making products dishwasher safe.  Another is to remove BPA’s from their entire line.  Some products are created to make the best use of the microwave and some that are stain resistant.  We even have a line of cookware that work on an induction stovetop or in the oven.

  1. What is your favorite part about working from home?

There are several things I love about working from home.  One is that my I can be around my pets most of the day.  I have two dogs that give me unlimited, unconditional love.  I also have a cat that will occasionally grace me with her attention (usually when her bowl is empty).

I am a country girl at heart so I love having the windows open and walking around barefoot.  Besides, I was never comfortable with having to wear a business suit.

I also have a flexible schedule.  I don’t need to check with anyone else if I want to run an errand, look in on my elderly parents or wait for a repair person.  Since I am not restricted to office hours, I can do a lot of my work in the middle of the night if I need to do so.

I frequently listen to network marketing training while I am cooking dinner or washing dishes.  These tasks don’t require much concentration but I could not do them from an office.

I also don’t miss having to drive in rush hour traffic.

  1. What can you tell me about your new products or plans for growth?

Tupperware products will continue to change to meet the needs of society.  One of our most recent advancements is a stain resistant coating.  This is the result of a request by consumers for plastic containers that would not stain if they stored or heated tomato based products.

An individual consultant can grow in Tupperware by sharing this amazing opportunity with others.  By helping offers become successful, the consultant promotes within the company and earns bonuses, gifts and free product.  I will continue to invite others to join my team.

  1. What do you feel is your greatest sales accomplishment and when/why did it happen?

I consider my greatest sales accomplishment to be the first time one of my recruits reached the top level of our Confident Start program.  This program is designed to encourage the new consultant to learn and start her business as quickly as possible.  It rewards her with free product based on her sales during the first 13 weeks.  The second greatest was when she joined me at our Jubilee celebration.

  1. How do you balance client expectations versus real expectations? How do you handle it when they are too high?

I take the time to explain things to the customer.  When expectations can not be met, it typically means that someone doesn’t understand all of the details involved.  A conversation usually helps both parties understand the others needs better.

  1. Pretend I’m a prospect and give me an example of a pitch of a product or service you are selling.

“Hi, how are you doing?  Can I ask you something?  Out of food storage, meal prep, cooking or serving, which is the biggest problem for you?”  Then I adjust my pitch to get the customer to talk more about what they don’t like in their kitchen.  I want to figure out what the customer needs so that I can help make their lives easier.

  1. How do you keep up to date on your target market?

I routinely watch or listen to marketing videos, read updates from my company and participate in team/organization training and meetings.  I believe that my most valuable information comes from listening to what customers say.  I encourage them to let me know what they like and don’t like.

  1. Tell Us about your company, how it started, products you offer. 

Hopefully, everyone has heard of Tupperware.  It is the original home party business.  Although Tupperware was first invented in 1938, it did not begin to become successful until the first home party in 1948.  The “Burping” of a seal needed to be shown, not just read about on a package.  Consumers needed to be taught how to keep their food fresher.

We have multiple products that designed for specific purposes.  We have products for storing food in the refrigerator, freezer, pantry or countertop.  We have products made to reheat, steam, cook and pressure cook in the microwave.  Our Ultra Pro line has items that can go into the microwave, oven or from the microwave to the oven.  Our FridgeSmarts have adjustable vents to keep produce fresh much longer than the plastic bag.  We have dishes for your table and containers for taking your lunch.  We have Serving Centers, cake takers, deviled egg trays and more for serving your adult guests.  The Shape-O toy and sippy cups are among the items for the littlest ones.  These are just a few of the items Tupperware has to offer.

  1. What is the best seller of your products?

I would say that the best seller is a toss-up between the Wonderlier Bowls, Tall Hourglass Salt and Pepper Shakers, the Classic Sheer Pitcher and the Shape-O toy.

  1. How do you feel your product or services can benefit others?

Part of what we do is educate the consumer about ways to save time, money and their carbon footprint.  My favorite type of party is helping people learn how to cook in the microwave.  This results in heating up the house less, reducing cooking time and using less electricity.  Our water bottles and lunch containers will eliminate the need to buy bottled water and plastic bags and this will reduce the items that goes into our landfills.  Our containers keep food fresher longer so less food is wasted due to spoilage.

Our products are designed to last so the customer does not have to spend more money on the same item a few year later. The plastics actually carry a lifetime warranty against chipping, cracking, braking or peeling.

  1. What are some of your favorite questions to ask a potential client or customer?

When is the last time you saw Tupperware?

What is your favorite piece of Tupperware?

If you could change one thing about how you handle food in your kitchen, what would it be?

  1. What roll does Social media play in your selling process?

I am able to post advertisements, recipes, cooking tips, pictures and videos.  I am also able to answer questions and communicate with customers easily.  It allows me to reach more people and for potential customers to find me as well.

  1. How do you handle irate clients/customers?

I stay calm and try to figure out what the customer is irate about.  I also tell myself that the customer is probably having a bad day and just needs someone to listen.

  1. What’s worse, not reaching a goal every month or not having happy customers?

An unhappy customer is much worst.  Each month is a new opportunity to reach a new goal.  An unhappy customer will not come shop again.

  1. If you were a potential client/customer what would you want to hear about your business, products or services.

I would want to know that I am talking to someone that actually uses and believes in the product they are selling.  I would want to hear how the products can help me cook easier, faster and healthier.

  1. Do you have a website? if so please post it.

http://catrichards.my.tupperware.com

  1. Do you have photos of products so others can view what you offer?

These are some of the more popular items.

 

 

  1. Please tell us anything you feel is important for others to know about your business or services. Feel free to share any information that might would help others decide to join you or purchase from you.

Tupperware offers a variety of training methods and resources to its consultants.  Plus, there are always others willing to help.  We recommend that a consultant holds parties and share the Tupperware opportunity with others because that is how to earn money and free product the fastest.  However, there is not a set amount that a consultant has to sell a month.  One works as much or as little as they want.

This vast amount of resources also benefits the customer.  They can ask for advice, suggestions, tips and more.  If I don’t know the answer, I have friends that have been with Tupperware for over 30 years that are always willing to help.  I believe that customer service is more important than a sale.

  1. How can someone contact you if they are interested in a service or product you offer?

The fastest way to contact me is to simply call or text me at 817-454-5766.  You can also send an email to cat@catrichards.com, fill out the contact form on my website at www.catrichards.my.tupperware.com or post a comment on my Facebook page at www.facebook.com/CatRichardsTupperware.

  1. Is there anything else you would like to add about your business, services or products?

I send out a newsletter every week by email that shows the specials, a recipe, tips and more.  If you would like to sign up, just send me an email and I will be happy to add you.

Cat Richards
817.454.5766 (call or text)
cat@catrichards.com
www.catrichards.my.tupperware.com
www.facebook.com/CatRichardsTupperware

Want to know how you can get Tupperware without paying the full retail price?  Contact me and I’ll tell you how.

Have you seen Tupperware lately?